Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a highly skilled and experienced Unified Communications Video Engineer to join our team. The ideal candidate will have extensive knowledge and hands-on experience in video engineering, particularly in managing and administering video conferencing systems. This role requires a deep understanding of Microsoft Teams, Cisco Webex, and other related technologies.

Job Description

What You'll Do:

Administer and manage Microsoft Teams, ensuring optimal performance and user experience.
Oversee Cisco Webex Control Hub and Cisco Cloud administration.
Manage Cisco CUCM (Cisco Unified Communications Manager) administration
Handle Cisco Expressway administration and troubleshooting.
Collaborate with IT and other departments to ensure seamless video communication and conferencing solutions.
This position would have exposure to VoIP telephony principles to support the converged voice/data-networking environment, Video Collaboration tools (MS Teams, WebEx, Zoom), Video Telepresence infrastructure (Microsoft, Cisco, Conference Rooms Systems).
Provide technical support and guidance to end-users and other team members.
Provide engineering support for conference rooms including Cisco, Crestron, Logitech, and others.
Assist in the system-level configuration and maintenance of Cisco IP communication applications: Unified Communications Manager, VCS and VCS Expressway, TMS, WebEx & Video endpoints.
Stay updated with the latest trends and technologies in video engineering and conferencing.
Participate in the migration of video conferencing systems from on-premises to cloud-based solutions.
Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies
Responsibilities include: Problem management, Incident management, and Change Management
Creates accurate project specifications
Drive proof of concepts to test new capabilities and technologies
Management and coordination of vendor and third-party escalation support
Provide technical input to create, maintain and implement content and standards

What You'll Need:

Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences.
Works on prioritized/assigned features for ongoing sprints
Proficient with Video and WebEx technologies
Ability to work with and manage endpoints in Cisco Control Hub, onboard and provision video devices into Control Hub
Configuration knowledge of both Cisco Video Devices (room Kit series and EQX series as well MSFT Teams rooms (Crestron / Logitech specific

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Video Conferencing; Cisco WebEx; Cisco CUCM; Video Communications

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years