Job Summary
Product Experience & Readiness Team provides an enterprise shared service to deliver end-to-end solutions and support for employee product and service trials and device operations. The Trial & Device Operations team provide organizational, operational, and consultative support to launch successful employee trials and device testing across an array of functions including legal, employee engagement, account creation and management, device operations, Trial design, analysis and reporting. This role will support the Employee Trial & Device Operations team within the PX&R organization, reporting to the Product Experience Sr. Director. As a Trial Program Manager of Employee Trial & Device Operations, this individual will be responsible for the planning, design, and full program management aspects of end-to-end Trial process in support of our partners throughout the organization. We seek someone with critical thinking skills, an eye for detail, and who can work with diverse stakeholders and tools to achieve program milestones. The ideal candidate(s) will possess exceptional organizational skills, a proven track record of managing complex programs, and strong interpersonal skills. The individual will have empathy for our employees and customers, a passion for our products and services, and a strong desire to solve challenging issues with confidentiality and respect. This role requires accurate, confident, and confidential account management while engaging and building a strong relationship with teammates and partners. Communication is open, warm and friendly delivered through both verbal and written means via various platforms: SMS, ECM, Teams, eChat, Jira, Slack, email and/or phone.Job Description
Core Responsibilities
Build and maintain strong, collaborative relationships with all internal partners and key stakeholders across the organization to align on strategic initiatives, key goals, objectives, and success criteria of the trial program.
Demonstrates strong written and verbal communication & organizational skills, including exceptional attention to detail. Creates and delivers executive level presentations for various aspects of the role, including project status readouts, trial analysis, and others as necessary.
Creates, executes against, and monitors detailed project plans, with cross-dependencies mapped. Documents and articulates clear timeline expectations and defined roles and responsibilities. Maintain project management standards across all work including the use of various best practices.
Facilitate meetings, manage set meeting agendas, actively guide discussions, and facilitate productive collaboration towards achieving desired outcomes, while maintaining a focused and timely meeting flow
Drive continuous improvement through self-assessments to identify and provide recommendations to elevate the deliverables and value for the organization and our internal partners.
Have existing, or the skills to acquire, advance knowledge of the employee trial platform (Centercode) functionality, and best practices of product trial methodologies. Stay up to date with advancements in both, and plan & drive integration into existing trial processes to evolve and align with business objectives.
Capture detailed trial goals from business partners, and design employee and participant journeys including all communications, activities, and surveys to capture in-depth and actionable product feedback to inform partners the readiness of the go-to-market product, provide actionable feedback for improvements, and overall product sentiment.
Capture, define, and detailed requirements to Trial Delivery Managers based on the goals, to ensure a successful execution of trials. Maintain airtight alignment across the team members.
Support the Trial Program Managers by consulting on, and ensuring the successful delivery of all trial design requirements. Inform Trial Program Managers, and support with informing business partners, on all functional capabilities and trial methodology best practices.
Produce reporting on all trial feedback by collecting, cleaning, analyzing, and interpreting the datasets to extract actionable insights that inform business decisions, by utilizing data visualization tools to present findings in a clear and compelling manner.
Supports the management of trial portfolio including intakes, roadmap and planning, resource allocation, dashboards, and readouts to various stakeholders.
Communicate and solution both logistic and product issues with trial participants during all phases of the participant lifecycle: Recruitment and onboarding, device logistics, trial activation and participation, device return and trial closure process.
Demonstrate curiosity, tenacity and passion for the employee experience in all your engagements.
Other duties and responsibilities as assigned.
Required Skills:
Critical thinking and proficiency in problem-solving and solutioning. Ability to break down complex problems into simpler ones.
Exceptional project management skills to effectively execute a trial from initiation to completion across the organization.
Strong verbal and written communication skills with the ability to tailor content with the appropriate level of detail for various stakeholder consumption.
Strong interpersonal skills and demonstrated success in working and influencing in a cross-functional environment
Build and maintaining strong organizational knowledge as it relates to the function of managing projects and cross-enterprise programs
Hold a continuous improvement mindset through self-assessment, identifying opportunity, and implementing change.
Develops and maintains performance metrics to make informed recommendations for strategic decision making.
Strong documentation skills including journey mapping, process, and solutioning flows.
Distill and organize complex information, understanding the intended audience, and delivering the information appropriately.
Self-starter that can self-manage multiple priorities and projects at a time and be adaptable to ever changing environment.
Strong technical acumen to learn, understand, and effectively leverage tools, platforms, and systems.
Presentation skills
Operates in a fast-paced cross-functional environment.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Professional Presentation; Relationship Management; Product Feedback; Project Management Tools; Project Management; Prioritization; Test Design
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
