THE ROLE

The Desktop Lead Engineer is a pivotal role in enhancing user experience through the adoption of innovative desktop technologies. In addition to core responsibilities such as installing and configuring hardware and software, this role involves proactively researching and recommending new technology solutions that streamline operations and improve user interactions with IT systems. The Desktop Lead Engineer must stay ahead of technology trends, suggest upgrades, and integrate cutting-edge tools that align with business goals and increase productivity. This forward-thinking approach requires a deep understanding of emerging technologies, user experience design, and change management processes, making them a key driver of IT efficiency and innovation within the organization.

WHAT YOU WILL DO

• Installation and Configuration:

  • Install, configure, and maintain desktop computers, laptops, peripherals (e.g., printers, scanners), and software applications according to company standards and guidelines.

• Troubleshooting and Support:

  • Provide technical support to end-users, diagnosing and resolving hardware, software, and network issues.

  • Assist in troubleshooting issues related to the local area network (LAN), WiFi, and other networking problems affecting desktop environments.

• System Updates and Maintenance:

  • Perform regular updates and maintenance tasks to ensure that all systems are running the latest and most secure software versions.

  • Monitor system performance and ensure systems are operating optimally.

• Innovation and Technology Integration:

  • Proactively research and recommend new technology solutions that streamline operations and enhance user interactions with IT systems.

• Security:

  • Familiarity with security tools and policies to protect systems from malware, viruses, and unauthorized access.

  • Educate users on computer security, backup procedures, and the use of firewalls and encryption.

• Asset Management:

  • Maintain an inventory of all hardware and software assets.

  • Control software licenses and ensure compliance with licensing agreements.

• User Training and Documentation:

  • Provide training to users on the operation of new hardware and software.

  • Create and maintain documentation on IT processes, system configurations, and troubleshooting guides.

• Project Management:

  • Participate in IT projects, such as system upgrades, deployments, and migrations.

  • Coordinate with vendors and other IT personnel to deliver projects within timelines and budgets

WHAT WE ARE LOOKING FOR

REQUIRED:

• Bachelor's degree in Computer Science, Information Technology, or equivalent.

• 5-6+ years of experience in desktop support or a similar role.

• Technical Skills:

  • Proven desktop support experience in Windows and/or macOS environments working independently with minimal guidance and solving complex problems.

  • Strong knowledge of networking principles and configurations.

  • Familiarity with standard office software, email clients, antivirus, and backup software.

  • Strong analytical skills and attention to detail.

• Communication Skills:

  • Excellent verbal and written communication skills.

  • Ability to explain technical concepts to non-technical users.

• Organizational Skills:

  • Ability to manage multiple tasks and priorities in a fast-paced environment.

  • Strong time management skills.

• Adaptability to Change:

  • Willingness to adapt to new technologies and changes in IT infrastructure.

• Team Collaboration:

  • Ability to work effectively in a team environment and collaborate with other departments.

  • Resource for colleagues with less experience.

PREFERRED:

• A degree in Computer Science, Information Technology, or related field.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional)

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