Job Posting: Telephone Answering Service Operator
Location: Springfield, Illinois
Job Type: Full-Time
Salary: $16.00 to $18.00/hour starting
Are you ready to join a team that makes a difference every day? At Silver Rock Enterprises Inc.,
we've been delivering exceptional answering, messaging, and call center services to businesses
and medical offices for close to 40 years. We are seeking enthusiastic, professional individuals to
join our team as Telephone Answering Service Operators.
This is an exciting opportunity to become part of a company that values growth, professionalism,
and customer satisfaction. If you are organized, diligent, and excel in a lively and ever-changing
environment, we would love to hear from you!
About the Role:
As a Telephone Answering Service Operator, you'll play a vital role in supporting our medical
and business clients. Your responsibilities will include:
- Greeting and directing callers with professionalism and care.
- Answering incoming calls and following client-specific instructions to take accurate messages or route callers appropriately.
- Providing outstanding service while adhering to company policies and procedures.
Why Join Us?
- Dynamic Work Environment: Be part of a 24/7 team providing critical services to clients during their time of need.
- Growth Opportunities: Start as an operator and grow into roles such as Dispatcher, Mentor, Shift Supervisor, Floor Manager, or programming specialist.
- Inclusive Culture: Work with a supportive team that values professionalism, integrity, and excellence.
About Silver Rock Enterprises Inc.
As a pioneer in the answering service industry, Silver Rock Enterprises, Inc. has set high
standards for almost 4 decades. Our commitment to innovation and customer satisfaction has
earned us an excellent reputation with clients nationwide. We look forward to receiving your application!
Please follow our application process - no walk-ins or phone calls will be considered.
Ready to make an impact? Apply now and take the first step in joining our incredible team.
We're looking for someone who:
- Has excellent communication skills in English (bilingual in Spanish is a plus!
- Can type 35-40 words per minute with strong computer keyboard proficiency.
- Excels in multitasking and thrives in a fast-paced environment.
- Adapts easily to changes in tasks, schedules, or duties.
- Maintains a positive attitude and demonstrates a strong work ethic.
- Can work all shifts, including weekends and holidays, to meet the needs of our clients.
- Is committed to confidentiality and professional standards.
Please Note: This is an on-site position in Springfield, Illinois - not remote. Drug testing is a condition of employment. Unfortunately, applicants with prior felony or misdemeanor convictions for fraud or violence cannot be considered due to the nature of our work.
Benefits
Health, Dental, Vision Insurance
Short Term Disability, Long Term Disability, and Life Insurance
Pay range aligned to experience
Employee Retail Discount Program
Employee Assistance Program (EAP)
Telehealth
401(k)
Hourly Incentive + Additional Earnings Bonus
Compensation details: 16-18 Hourly Wage
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