Job Summary
Responsible for the design, implementation, and operational support of customer solutions for all Comcast Business products. Provides expert-level technical leadership, advice and support for real time analysis, design, testing, and operations of software defined networks, managed network services, security services, etc. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial technical environment. Will lead technical teams and/or projects while sharing expertise and coaching other engineers in this individual contributor role. The Advanced Solutions Engineer 4 role will be virtual with no anticipated travel.Job Description
Core Responsibilities
- Understands, architects, and builds end-to-end secure network solutions with additional services like WiFi, VoIP, LTE, etc.
- Works in a Software Defined Networking (SDN) environment with Security (UTM/NGFW).
- Understands Network Function Virtualization (VNF) concepts and strategies including Universal Customer Premise Equipment (uCPE).
- Demonstrates expert level knowledge of Internet Protocol (IP) routing and switching fundamentals.
- Works in a 24x7 Operations environment supporting live customers in a Tier 4 setting.
- Supports both standard customers as well as large/complex customers with custom designs and configurations.
- Creates custom solutions and proof of concepts (PoCs) for customers and tests those out in our lab environments.
- Exercises judgment during incident management, site design, network configuration and network activation to ensure efficient use of time.
- Performs deep dives and root cause analysis into customer issues looking for systemic problems.
- Collaborates with Engineering and Vendor teams on resolution of systemic problems.
- Coordinates and implements patches in the production environment to resolve systemic problems.
- Provides feedback to and supports applications/features/products under development.
- Assists with the software update process for existing applications.
- Collaborates with project stakeholders to identify tool and technical requirements to support Operations. Conducts analysis to determine integration needs.
- Works with Product Development team to determine if products, features, and applications fit specification and technical requirements.
- Researches, writes, and edits documentation and technical requirements, including product and feature designs, evaluation test plans, test results, technical manuals and formal recommendations and reports.
- Performs technical training and mentorship to junior operations/engineering teammates.
- Displays in-depth knowledge of engineering and development methodologies, concepts, skills, and their application.
- Communicates applicable design guidelines and provides guidance to ensure compliance.
- Strong initiative to build relationships both internally and externally with minimal supervision/direction from management.
- Comfortable with quarterly on-call requirements.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Preferred Qualifications:
- Demonstrates expert level knowledge of Internet Protocol (IP) routing and switching fundamentals to include network topologies, routing protocols, IP addressing, firewalls, Network Address Translation (NAT), Quality of Service (QoS), Dynamic Host Configuration Protocol (DHCP), Domain Name Service (DNS), Virtual Private Networks (VPN), Virtual LAN (VLAN) architectures, High Availability, Unified Threat Management.
- OSI layer 1-7 protocols and technologies (TCP/UDP, Ethernet, WIFI, security, etc.), cloud providers (AWS, Azure, GPC) and testing platforms (IXIA and Spirent).
- Proficient in network security (NGFW/UTM) both on premises and cloud-based.
- Ability to create custom solutions, build and test those solutions in the lab.
- Ability to document and communicate solutions to Operations and Management.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Routing Tables; Routing and Switching; Unified Threat Management (UTM); IP Routing; SD-WAN Implementation; SD-WAN Operations; Routing
Salary:
National Pay Range: $75,745.67 USD-$177,528.91 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
