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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

** This position is office-centric **

Truist is looking for a Technical Manager to lead and oversee large-scale infrastructure programs, including the migration of virtual environments to Nutanix or VMware VCF, Server Refresh Program and Virtual Server Right Sizing. This role will be responsible for coordinating infrastructure buildouts, cluster rebuilds and coordinating with application and change management teams. The ideal candidate should have a strong background in virtualization, infrastructure management, and IT transformation projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Primary Roles & Responsibilities

Lead migration projects for virtual environments to Nutanix or VMware VCF.
Oversee infrastructure expansion, cluster rebuilds, and modernization efforts.
Manage and execute server refresh programs to ensure obsolesce dates are met.
Implement and optimize a virtual server rightsizing program to enhance efficiency.
Collaborate with cross-functional teams to align IT initiatives with business goals.
Ensure adherence to change management and TDLC guidelines and procedures.
Define short term and long-term architecture
Provide implementation and service support of “below the line” Core IT Platform infrastructure with a focus on Production Stability / Uptime
Provide continuous capacity planning to ensure service demands can be met
Manage EOL evergreening of old equipment to manage technical debt
Provide continuous improvements of service capabilities through efficiencies & optimization – focus on fast, easy, simple at the right cost
Maintain service level monitoring through dashboards

Driving Responsibilities

IT Infrastructure build-out and management:
Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software
Develop, gain approval for and manage a budget to accomplish goals.
Serve on the company IT Steering Team, which oversees all aspects of the company’s information technology function.
Responsible for local IT vendor, contract and outsourcing management.
Perform appropriate duties associated with project-based activities.
Support employee and business software functionality:
In cooperation with IT, local operations staff and key users, provide security, strategy, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
Serve as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.
Provide new staff with PC/account setup and orientation.
Provide escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery.
Perform complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and accordance with established SLAs.
Provide consulting/training/education services such as data management and staff training/orientation for standard systems.
Manage administration, budget and policy management:
Responsible for local inventory maintenance and software license agreements management (SLA’s).
Develops and monitor security compliance in accordance with IT standards, policies and procedures.
Other duties as assigned.
Special project leadership and / or support
Management of new vendor relationships for specific initiatives.
This job description is not designed to cover all activities, duties or responsibilities that may be required and may change at any time.
This role is the primary point of communication between the internal IT group and internal and external business partners, users and senior management.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree and 15 to 20 years related experience or equivalent combination.
Excellent knowledge of technical management and data governance.
Knowledge of current trends in IT hardware and systems software field.
Database management skills with the ability to produce reports.
Familiarity with the support and troubleshooting of personal computers and tablet devices.
Ability to analyze situations, evaluate alternatives, and implement robust solutions
Ability to interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.
Duties may require non-routine analysis, research and follow-through
Strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
Ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines
Exhibit adaptability to accept or bring about change when needed
Strong written and verbal communication skills
Ability to excel in a team environment and advance overall team objectives
Ability to ensure customer satisfaction by delivering excellence in products and service
Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others
Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
Demonstrate sensitivity in handling confidential information
Formulate and clearly communicate ideas to others
Fluency in English
Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development
Purchase equipment and supplies as provided for in the budget
Ability to manage personnel with little supervision

Preferred Qualifications:

Proven experience in IT infrastructure, virtualization, and large-scale migration projects.
Strong expertise in Nutanix, VMware VCF, and enterprise IT environments.
Experience managing complex IT projects from planning to execution.
Strong leadership, problem-solving, and stakeholder management skills.
Knowledge of server lifecycle management and performance optimization.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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