Title

Staff Associate, Coordinator of Online Program and Student Support

Department Summary

The College of Continuing Studies offers access to Bridgewater State University by providing pathways to degrees and credentials for post-traditional students. We offer high-quality, flexible programs and courses-on campus, online, and at our satellite locations-that allow students with complex lives to achieve their educational and professional goals.

Position Summary

The Staff Associate, Coordinator of online program and student support is responsible for coordinating and providing advising, support, and advocacy for students enrolled in online programs. Providing course development and administrative assistance to faculty teaching courses as part of the online programs. The position serves as a liaison to students and faculty with Information Technology, the Registrar's Office, Student Accounts, and other university offices. Supports the development of online programs and assist in project planning and implementation. It also supports the development of comprehensive student services for all Continuing Studies students.

This position is located on campus in Bridgewater, MA. This position is eligible for hybrid/remote work in accordance with BSU's remote work policy.

This is an APA position and is subject to the terms of that union agreement.

Essential Duties

-Provide support regarding the logistics of the college's online education degree programs with a service orientation to faculty, staff, students, and outside constituents.
-Coordinates with offices providing student support services to assist navigating students seamlessly from initial contact through completion.
-Coordinate and provide advising, support and advocacy for online program students.
-Provide advising for online program students as needed.
-Facilitate student communications with university offices.
-Provide course development and administrative support for faculty teaching courses in online programs, including acting as a liaison with Information Technology and the Teaching and Technology Center.
-Contribute to the development of support and retention programs for Continuing Studies students.
-Coordinate support programs and retention for Continuing Studies students.
-Enter required course data in Banner and other systems at the beginning of each semester. Troubleshoot solutions to technical problems that faculty and students encounter as they engage in online courses and programs.
-Assist with projects in the Online Program development center and the college.

Required Qualifications

-Bachelor's degree in an applicable discipline.
-One to two years of experience in student support.
-Experience working with an online learning management system.
-Strong written and oral communication skills.
-Fluency with online technologies and ability to learn new applications and systems.

The University considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

Preferred Qualifications

-Experience working with online programs or online students.
-Experience with the Blackboard learning management system.
-Experience in supporting online course development
-Experience working with post-traditional student populations.

Work Environment

Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. To request a reasonable accommodation for the application process, please complete and submit this electronic form: https://cm.maxient.com/reportingform.php?BridgewaterStateUniv&layout_id=18

Special Conditions for Eligibility

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.
This position is not eligible for H-1B sponsorship.

EEO Statement

Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.

Position Type

APA Professional

Salary Range

65,000 - $70,000

Posting Number

S01183P

Open Date

02/13/2025

Close Date

03/16/2025

Open Until Filled

Yes

Special Instructions to Applicants

Please note the following information is required to complete your application for this position: *a minimum of one (1) employment history entry. *a minimum of three (3) professional reference entries.PDN-9e4107d4-93c1-4c56-a12f-15176813e4c1