Sr. Loss Mitigation Specialist at Guild Mortgage in Dallas, TX

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Sr. Loss Mitigation Specialist plays an important role in the organization by performing a variety of activities directly related to the organization’s Loss Mitigation functions. The role is responsible for working with FHA/VA borrowers experiencing financial hardships to determine eligibility for loan modification program(s). He or she analyzes finances, supporting documentation, and results of full file review performed by Underwriting to determine resolution. The Sr. Loss Mitigation Specialist, FHA/VA conducts timely, accurate, and compliant reviews of files in accordance with investor guidelines and National Servicing Standards.

Essential Functions

Request and gather supporting documentation required in order to create complete loan workout packages within required timeframes that comply with investor, insurer, state, federal, and CFPB guidelines.
Perform quality control and audit reviews on loans, including all income/expense calculations, waterfalls, and loan modification agreements to ensure compliance with agreed upon standards pertaining to state and investor guidelines.
Follow up on outstanding issues to ensure decision process is completed in a timely manner and in accordance with regulations and guidelines.
Identify applicable options and communicate options to borrowers.
Prepare all income/expense calculations and ensure compliance with agreed upon standards and verify, as needed.
Maintain regular communications with borrowers; explore, analyze, and respond to issues and concerns via phone, email, and through written correspondence.
Research for accurate and complete information to resolve escalated and outstanding issues.
Submit denial letters for Quality Control review and send them to borrower after receiving approval to do so.
Prepare complete and accurate call notes, written documentation, etc., and update customer files in system.
Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues.
Assist with internal and external audit requests.
Participate in activities and projects designed to improve business performance.
Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
Maintain and update procedure manual to ensure internal procedures comply with investor and regulatory requirements.
Analyze and resolve problems using sound judgment, expertise, and experience to create positive outcomes.
Run waterfall calculations and use data to assist in approval/denial decisions.
Review department workout pipelines to validate any potential exemptions.
Review expedited loss mitigation files for accuracy and completion.
Assist with escalated phone calls as needed.
Assist with analyst questions as needed.
Reach out to investors for inquiries.
Assist management with training and development for less experienced Loss Mitigation Specialists.
Other duties as assigned.

Qualifications

Bachelor's Degree directly related to the position or equivalent, preferred.
Minimum five years' experience total back-office mortgage servicing experience required.
Minimum three years' experience working in loss mitigation roles emphasizing home retention for FHA and VHA borrowers.
Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred.
Strong interpersonal and problem-solving skills.
Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required.
Intermediate math skills required.
Familiarity with document retention software; Blitzdoc preferred.
10-key by touch strongly preferred.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person
Integrity - Do and say what's right
Respect - Treat others with dignity
Collaboration - Listen and work together
Learning - Seek knowledge and strive for improvement
Excellence – Deliver the unexpected

Supervision

Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances.
Complexity: General precedents may exist for most problems; conducts independent research/analysis to identify the appropriate approach
Impact: Decisions and actions primarily impact own work with limited impact on peers in their area, contributes as team member rather than leader
Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications.

Requirements

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity: Frequent use of computer keyboard and mouse.

Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental: Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

Schedules: Work is primarily performed during the business week, Monday - Friday

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $23/hr - $26/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

REQ#: SRLOS016892