As a Sr. Field Service Technician here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Field Service Engineering Manager and you'll work out of our Grand Prairie, TX location. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
Days/Shift: Employees will work Night Shift (7pm to 7:30am) on a 3/4 schedule. Will Work 3 days on 4 days off then 4 days on 3 days off and every other Saturday.
KEY RESPONSIBILITIES
* Troubleshoot and resolve complex technical issues for our customers
* Provide advanced technical support and expertise for our IA solutions
* Collaborate with cross-functional teams to ensure successful implementation of our solutions
* Conduct training sessions for customers and field service technicians
* Stay updated with industry trends and advancements, and provide recommendations for improvement
YOU MUST HAVE
* Minimum of 2 years of proven experience in field service engineering, with a focus on complex technical solutions
* Strong technical knowledge and expertise in Industrial Automation technologies
* Excellent problem-solving and troubleshooting skills
* Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
* Strong customer focus and ability to build and maintain relationships
WE VALUE
* Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics
* Strong leadership and mentoring skills
* Continuous learning mindset and willingness to stay updated with industry advancements
* Results-oriented approach and ability to drive projects to successful completion
* Strong problem-solving and analytical abilities
BENEFITS OF WORKING FOR HONEYWELL
* Benefits - Medical, Vision, Dental, Mental Health * Paid Vacation * 401k Plan/Retirement Benefits (as per regional policy) * Career Growth * Professional Development
ABOUT HONEYWELL
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
Additional Information
- JOB ID: HRD252565
- Category: Customer Experience
- Location: 9314 W Jefferson Blvd (DFC),Grand Prairie,Texas,75211,United States
- Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
