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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Leadership position providing oversight for EP&W Production Support—a large, high-performing team of nearly 400 employees and on/offshore resources—ensuring seamless execution of strategic objectives across the team. The role is responsible for robust financial and resource management, risk mitigation, demand management, operational reporting, and employee engagement. Serving as a liaison with EP&W Delivery Execution, the position leads horizontal initiatives, drives strategic financial planning, oversees labor and contract management, and manages resource onboarding. Additionally, the position encompasses managing change and portfolio initiatives, enforcing risk protocols, overseeing executive routines, and guiding talent planning and employee engagement.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Plans and coordinates closely with LOB/function managers and subject matter experts. Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense.
2. Works closely with, and provides direction to technology leads to support program needs.
3. Ensures that program activities are on a path to deliver benefits realization.
4. Installs an appropriate risk management plan for the program and ensures adherence to company and unit requirements.
5. Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes. Readily recognizes solution and determines at what point issues require escalation to management.
7. Leads teams or multiple teams of internal and/or external resources on a project basis.
8. Provides project-related performance evaluations on project resources.
8. Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues.
9. Prepares dashboard reporting to identify and communicate the health of the project portfolio for use by key executives.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience
2. Ten years progressive related experience in either a consulting, project management or process improvement related role
3. Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
4. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
5. Demonstrated leadership in the implementation of complex programs and projects
6. Ability to bring clarity to ambiguous assignments
7. Demonstrated executive level verbal and written communication skills
8. Superior working knowledge of business matters, finance, planning, and forecasting
9. Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)
Preferred Qualifications:
1. Proven/Strong leadership experience managing large, diverse technical teams in a production support or IT operations environment, preferably within financial services or a similarly regulated industry.
2. Experience implementing large/complex initiatives across a matrix organization
3. Ability to work cross-functionally between all IT, Enterprise, and business departments, building effective relationships and partnerships
4. Experience with financial measurements and metrics, to include forecasting, budget management, sourcing, and contract renewals
5. Strong background in driving change management and continuous process improvement initiatives, using methodologies such as ITIL, Six Sigma, or similar frameworks.
6. In-depth knowledge of management and planning systems theory and practical application to complex initiatives
7. Exceptional communication and leadership skills, with a track record of effectively collaborating with senior stakeholders, managing both onshore and offshore resources, and aligning technical teams with business objectives.
8. Risk Management experience
9. Understanding of the Software Development Life Cycle (SDLC) and Agile Methodology
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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