Job Type

Description

Days Off: Saturday, Sunday

Shift: Office Day (9:00am - 5:00pm)

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe, and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

Job Definition:

The SAGE Program Coordinator is a member of the multi-disciplinary team with the purpose of providing a spectrum of administrative and clinical support to the program. This position is supervised by the SAGE Senior Program Manager to ensure the program is complying with applicable laws, regulations, and contract requirements.

The SAGE Program Coordinator must be willing and able to work in a fast-paced environment where staff availability and program needs are often changing. This position will help cover any administrative duties including coverage needs, oversee daily operations when needed, and assist program management to help relieve administrative burden with hiring, resource procurement, and assisting with specialist projects. This position will assist in providing routine administrative tasks related to Medicaid Integrated Managed Care (IMC), Collective Medical Technology online platform, Washington Administrative Codes (WAC), Revised Code of Washington (RCWs), King County Integrated Care Network (KCICN), Behavioral Health and Recovery Division (BHRD) Provider Manual, HIPAA privacy rulings, and more. Considerable attention and skills are needed in data systems and tracking for compliance. Time will be spent coordinating with other support departments within DESC to help prepare for yearly audits to assure compliance with all local, state, and federal laws and relevant contract and procedure requirements associated with the operations within the clinical programs. Models and promote core DESC values and participate in and provide training for staff to ensure the safety of programs. 

MAJOR DUTIES AND RESPONSIBILITIES:

• Work in coordination with QIM department, OPBH Coordinator, Process Improvement Manager, Clinical Health Information Management Data Analyst, Training Manager and Specialist, Business Planning Manager, etc. to achieve the work needed for the SAGE program to achieve both cross program integration with housing/shelter, and medical teams, as well as, clinical programs.
• Work in coordination with Clinical leadership to provide oversight of program evaluation related to contract changes, workflow protocols, and service delivery. Identify additional support, resources, and information needed to support staff. 
• Work with Clinical Program Coordinator, SAGE Managers, and Supervisors to develop training and onboarding program via Learning Center. Create training materials and tools to help staff successfully implement change and maintain quality.
• Provide support to SAGE leadership in coaching their teams on how to adopt clinical practice changes and how this applies to direct practice work. 
• Collaborate with facility staff as needed for daily clinic operations as needed. 
• Coordinate with CHASERS staff and clinical staff to implement needed changes for contract compliance to improve documentation or reporting systems for these programs. 
• Represent DESC at external stakeholder meetings (as assigned) and communicate information back to the SAGE leadership team. 
• In conjunction with SAGE leadership, assist with project start up or ongoing project improvement. 
• Comply with all agency policies and procedures, Medicaid Integrated Managed Care (IMC), Collective Medical Technology online platform, Washington Administrative Codes (WAC), Revised Code of Washington (RCWs), King County Integrated Care Network (KCICN), Behavioral Health and Recovery Division (BHRD) Provider Manual, HIPAA privacy rulings, and more. 
• Assist in various quality assurance activities, including but not limited to internal and county/state audits.
• Assist with quality improvement projects as assigned.
• Monitor service and other program data in order to track performance and compliance in identified areas; assess and report on efforts following prompts to SAGE clinical staff.
• Generate and update Bar Reports for review in site team meetings; generate monthly prompts for non-Medicaid applications and renewals;
• Support SAGE Senior Program Manager, Project Managers and Clinical supervisors with a wide range of activities including working with confidential medical & personnel information, files, and reports.
• Participate in managerial level meetings and provide support for hiring, termination, and investigation activities as directed. 
• Assist in the entry and tracking of Facilities and Information Services work orders, coordinate with outside vendors as appropriate.
• Have experience in administering Federal funding requirements.
• Support clinical supervisors liaise with key partners and stakeholders, to ensure effective operations and communication with existing and new clinical programs.
• Provide administrative support to hiring teams and assist in training new employees.
• Coordinate a wide range of project logistics and resource needs across clinical programs which are in several different locations. Must be willing to travel to other locations.
• Attend and participate in relevant team meetings, agency sponsored trainings, and all-staff meetings.
• Other duties as assigned.

Living Conditions:

Support clients with achieving and maintaining healthy living conditions. This can include but is not limited to attending care conferences related to living conditions, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff, participating in cleaning out clients' units, and documenting barriers to maintaining healthy living conditions.

SKILLS/KNOWLEDGE REQUIRED:

• Innovative and results-oriented approach to meeting objectives and completing projects successfully.
• Strong teamwork, customer service, communication, and interpersonal skills.
• Practical, positive, self-motivated, and collaborative.
• Knowledge of harm reduction, trauma informed care, and person-centered care., and Recovery-based philosophy.
• Ability to communicate effectively with consumers, employers and staff from various backgrounds.
• Technical writing skills, including the ability to write funding proposals, program performance reports, and program promotional material.
• Strong computer applications and internet skills.
• Participate in broader agency management activities as assigned. 
• Participate in program design and assist Business Planning Manager in writing funding proposals to enhance service delivery to programs.
• Participate in City, County, and State advocacy efforts to maintain and enhance funding for programs.

Requirements

MINIMUM QUALIFICATIONS:

• Either a bachelor's degree OR equivalent training & experience such as: associates degree and a year of relevant work experience; professional certification in project management or similar topic and a year of relevant work experience; two or more years relevant work experience, organizing, facilitating, and assisting in program planning and project or business/clinical operations.
• Computer skills, including data entry and word processing skills/experience, or related experience with the indicated potential to learn these skills quickly.
• Strong documentation, organizational, administrative, and interpersonal skills.
• Strong communication and writing skills.
• Careful attention to detail and high level of discretion & confidentiality.
• Initiative and creativity in problem solving and system development. Ability to work independently with a minimum of direct supervision with multiple demands and interruptions.
• Ability to handle sensitive information with a high degree of professionalism.
• Ability to communicate and work effectively with staff from various backgrounds.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
• Subscribe to the philosophy of cooperation, collaboration, flexibility, and adaptability across projects with consideration and respect for clients.
• Ability to drive agency vehicles, valid Washington State Driver's license and insurable driving record.

PREFERRED QUALIFICATIONS

• Strong applicants can demonstrate the ability to be positive in their empathetic responses to all people, and value a non-judgmental response to sensitive issues. 
• Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.
• Bachelor's degree in a relevant field such as social work/psychology, social services, public health, or business administration; Master's degree highly preferred.
• Experience with Medicaid and non-Medicaid funding.
• Experience implementing quality improvement strategies.
• Ability to set and adhere to self-driven timelines.
• Well-developed analytic and writing skills.
• Bilingual in Spanish/English.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit for long periods of time, communicate with other people by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Salary Description