A Day in the Life:
The Product Support Engineer will play a critical role for providing technical support for the Risk & Commercial Analytics systems including data warehouse, web applications and BI reports. This involves troubleshooting, resolving customer issues, collaborating with development teams, and contributing to product improvements and regular product maintenance.

What You'll be Doing:
Provide technical support, addressing addressed inquiries and resolving issues related to the data availability, quality, and Oracle APEX interface.
Investigate, analyze, and troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
Collaborate with development teams to escalate bugs, provide feedback on product improvements, and ensure seamless communication between support and engineering.
Maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and technical manuals, to empower customers and internal teams.
Proactively monitor system performance, identify potential issues, and implement preventative measures to maintain optimal service levels.
Manage and prioritize support tickets, ensuring timely communication with end users and issue resolution resulting in customer satisfaction.
Participate in on-call rotation to provide needed support coverage within EU and US business hours and occasionally during weekend upgrades and product deployments.
Provide data-driven insights and recommendations to help coordinate activities in preparing data and data transfer processes required for defined project scope.
Participate in the Knowledge Database building process, by adding new content based on the solved case, and define best practiced to assure Business Continuity.
Contribute to the development of automated tools and scripts to streamline support processes and improve efficiency.

Skills/Experience Requirements:
Bachelor degree in Computer Science, Information Systems, or related field required with 4-5 years professional work experience, or an equivalent combination of education and experience. Master's degree in a related field preferred.
5+ years of experience with Oracle PL/SQL, including stored procedures, functions, packages, and triggers.
Excellent analytical and problem-solving abilities.
Effective communication and interpersonal skills, with the ability to interact professionally with both technical and non-technical stakeholders (fluent English required).
Ability to work independently and as part of a team.

Benefits:
Health Benefits - Offering choices so you can enroll in medical, dental and vision to meet your individual needs
401(k) - Investing in your future with an automatic 5% company contribution AND matching up to 4% of your contributions.
Family Support - Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage.
Tuition Reimbursement - Contributing to your education by reimbursing $5,000 of tuition expenses annually.
Time Off - Providing generous PTO based on professional work experience
0 - 9 years: 25 days
10 - 19 years: 30 days
20+ years: 35 days

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled