Job Summary

We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for patients, families, and employees.

Patient Services Associate will provide clerical services in an outpatient setting while providing excellent customer service to patients and providers and maintaining a demeanor complementary to medical ethics and the University's mission, values, and goals.

Responsibilities*

Performs Clerical & Radiology duties as directed by supervisor or lead.
Utilize proper telephone skills in scheduling, appointment reminders, directing and transferring incoming calls.
Accurately enter patient, study and physician information into the radiology information system (Radiant) and be knowledgeable of the system as it pertains to your duties.
Accurately enter codes and pertinent information.
Be proficient in digital processes as they pertain to your duties: image archiving; PACS, CD burning, troubleshooting printer problems, and providing comparisons for interpretations.
Be proficient in work processes; directing control sheets as per study ordered; promptly providing radiologists and providing assistance whenever asked; monitoring and resolving unread studies; promptly handling all call reports & stat reads; monitoring CD requests and promptly expediting the same.
Answer incoming phone calls and triage to the appropriate location.
Accurately record any phone messages and ensure they are forwarded appropriately.
Receive and assist patients and other customers.
Have the ability to follow Radiology Gold Standard Customer Service guidelines consistently.
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
Ability to work independently in an ever-changing and potentially stressful environment.
Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
Good oral and written communication skills.
Working knowledge of MiChart, Radiology Information System (Radiant), and McKesson.
Promote personal comfort and convenience of patients and families by routinely checking their needs.
Interact with patients, staff, and providers in a spirit of customer service, cooperation, and teamwork.
Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.
Maintains proper attendance.
Maintain patient confidentiality and adhere to HIPAA guidelines.
Dress appropriately and within departmental guidelines.
Assist all co-workers, patients, and interdepartmental staff as needed or as it pertains to your duties.
Coordinate and schedule Radiology procedures.
Receive and assist patients, visitors, and staff
Other duties as assigned

Required Qualifications*

Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others
Ability to work independently in an ever-changing and potentially stressful environment
Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction
Good oral and written communication skills
Strong organizational skills
Excellent attendance record
High School diploma or equivalent
Excellent interpersonal and communication skills
Demonstrates critical thinking skills, ingenuity, creativity, and professionalism
Dependability and Flexibility

Desired Qualifications*

Experience in customer service and/or healthcare settings.
Previous experience with MiChart, Radiant, Orthopedics, and Radiology is desired.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.