Job Summary
We are seeking a strategic and people-focused UX Manager to lead a multidisciplinary team across three multiple tracks of work within our large-scale enterprise programs. Reporting directly to the Creative Director of User Experience, this role is responsible for shaping the end-to-end user experience of our platforms, ensuring that design excellence, business goals, and user needs align seamlessly. The UX Manager serves as both a strategic leader and hands-on contributor, balancing interaction design, research, content strategy, and system thinking to create intuitive, scalable, and high-impact experiences. They will collaborate closely with journey leaders, product management, developers, and stakeholders to drive alignment between business objectives and user needs. This role requires a proactive problem-solver, strong communicator, and advocate for UX best practices, with a proven ability to manage and mentor a team in a dynamic environment.Job Description
Core Responsibilities:
Strategic Leadership & Design Execution:
- Bridgestakeholdersand productownersto ensure continuous alignment between business goals and user needs.
- Guide the team in delivering business cases, roadmaps, visions, research, and experience design artifacts that connect projects and features cohesively.
- Influence and initiatediscovery efforts in the early stages of theproject,using design and research as critical tools to inform decisions. .
- Serve as an experience advocate, ensuring that complex business, strategic, and technical requirements are successfully integrated into engagement outcomes.
UX Process & Team Development:
- Establish and refine UX processes that support intuitive, scalable, and high-quality product experiences.
- Championemployee experience usability by validating content, navigation, interaction models, and visual interfacesin collaboration withresearch andUX Strategy.
- Design and facilitate effective presentations, workshops, and collaborative sessions with internal stakeholders.
- Identify competitive trends, emerging UX developments, and industry standards to keep our products and team at the forefront of innovation.
- Actively mentor and develop supporting team members, fostering growth, skill-building, and career development.
Operational Efficiency & Collaboration:
- Lead the creation of new strategy tools and processes that improve the efficiency of UX operations.
- Ensure a seamless integration of UX productand engineering teams, facilitating collaboration from concept through implementation.
- Advocate for user research, competitive analysis, contextual inquiries, and task analysis to inform UX strategy and execution.
- Collaborate with product team to develop user case scenarios that align product requirements with real-world user behaviors.
- Foster a culture of continuous learning, inclusion, and design excellence, ensuring that team members feel empowered, engaged, and valued.
Business Impact & Organizational Alignment:
- Drive results and growth by ensuring the usability of all digital products meets the highest standards in content, navigation, accessibility, and technical implementation.
- Champion seamless digital experiences that enhance employee efficiency and engagement while improving operational outcomes.
- Align with company-wide principles, fostering a culture of collaboration, customer-centricity, and innovation.
Qualifications & Experience:
- 7+ years of experience in UX/UI design, with at least 3 years in a leadership or management role.
- Proven ability to manage multiple workstreams, balance competing priorities, and align efforts across teams.
- Strong expertise in enterprise UX, responsive design, and complex systems.
- Demonstrated success in coaching and mentoring UX teams, fostering a collaborative, high-performing culture.
- Excellent storytelling and communication skills, with the ability to advocate for user needs while aligning with business objectives.
- Experience with design systems, accessibility best practices, and iterative design processes.
- Proficiency in Figma, Sketch, or similar design tools, with a strong understanding of research methodologies.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
User Experience (UX) Design; Design Management; User Interface (UI) Design
Salary:
National Pay Range: $102,618.24 USD-$240,511.50 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
