Job#: 2053145
Job Description:
Title: Desktop SupportLocation: San Antonio, TX
Schedule: Onsite Monday through Friday 8-hour workday/40-hour work week
Job Type: 1 year contract with potential to extend
Interview Process: Virtual
Immediate Need
Openings: 1
Position Summary:
Provides tier 1 (intermediate level) maintenance and support for companys desktop computers and laptop computers.
Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.
Tasks and Responsibilities:
- Unpacking and configuring new hardware
- Provide end user training on basic use and functionality of supported devices and software.
- Documentation and training of troubleshooting guides and installation procedures.
- Provide equipment relocations for companys desktop computers, laptop computers and computer peripherals
- Research, identify and develop alternative solutions when new problems are encountered.
- Fully document all interactions in the ticketing system.
- Maintain technical skills through independent research.
Minimum Qualifications
- Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR relevant work experience in an IT Technical environment.
- Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
- Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
- Familiar with LCD projectors and TV/Monitor.
- Basic knowledge of setup, support, and maintenance of printers, and plotters.
- Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
- Ability to develop and maintain working relationships with customers and support teams.
- Strong analytical and problem-solving abilities.
- Well-developed written and verbal communication skills for interaction with all levels of personnel.
- Ability to meet goals and objectives.
- Effective interpersonal and customer service skills
- Ability to make recommendations and independent decisions.
- Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
- Comfortable with change and ability to adapt to the changing needs of company, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
- Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
- Ability to distinguish colors to identify electronics components and wiring.
Preferred Qualifications:
- Relative Certifications
- Relative experience in supporting utility construction & maintenance
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.
