Job#: 2067236

Job Description:

Key Responsibilities

• Automate Avaya Services: Implement automation for Avaya CM and SM.
• Operational Excellence: Streamline processes and maintain high efficiency.
• Support and Documentation: Assist with paperwork, knowledge articles, and training materials.
• Analytic and Automation Tasks: Handle day-to-day tasks related to tickets and operational processes.

Typical Day

• Address Tier 2 operational issues.
• Collaborate with engineering staff on analytics and automation.
• Manage number inventory and support data collection.
• Participate in legacy cleanup and create knowledge articles.

Skills and Qualifications

• Avaya Expertise: 8-10 years of experience, preferably with Avaya Aura 10 or higher.
• Solution Design and Problem Management: Proficiency in designing solutions and managing problems.
• Technical Proficiency: Expertise in server configurations, virtualization (VMware), and ServiceNow.
• Managed Support Services: Experience in Tier 2 or Tier 3 support and break-fix operations.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.