How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. Please address your specific interest in the position and outline skills and experience that directly relate to this position in your cover letter. Interested and qualified candidates should submit an application, cover letter, and resume electronically via Michigan Medicine Human Resources and reference job ID # 259950.

Job Summary

At Michigan Medicine, our Audiologists embody The Michigan Difference through our expert, compassionate care. We are looking for an Audiology Manager to join our cochlear implant and implantable technologies team.

The Implantable Technologies Audiology Manager's responsibility and scope includes management and supervision of audiologic and auditory-verbal therapy services for cochlear implants and bone conduction hearing devices and the clinicians who provide those services across the Michigan Medicine enterprise. The overarching the responsibility of the Implantable Technologies Audiology Manager is to ensure safe and efficient delivery of the highest quality of audiological care and service excellence to patients and their families, healthcare providers and other healthcare stakeholders across the enterprise. This clinic serves both adult and pediatric patients, providing audiology services and auditory verbal therapy for patients with hearing loss.

This position is responsible for managing and evaluating the administrative, clinical, financial, operational, and strategic activities of the Implantable Technologies Program. The position includes on-site supervision of the Briarwood Hearing Rehabilitation Center, which is a multi-disciplinary team of audiologists, speech-language pathologists, hearing device technicians, and support staff. The responsibilities of this position are split between clinical caseload (50%) and administrative duties (50%).

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Supervision and Staff Management:

Direct supervision and direction given to clerical staff, Speech-Language Pathologists and Audiologists who practice in the cochlear implant program
Clinical and clerical staff selection, on-boarding, scheduling, evaluation and performance evaluation. Ensure ongoing professional development of staff. Manage attendance and administering discipline.
Maintain documentation of competency for all staff
Regularly analyze staff requirements and patterns of staffing based upon needs and benchmarking data.
Provide oversight and act as point for onboarding and orientation of both clinical and administrative staff in collaboration with other Audiology Managers and Administrative Director of Communication Sciences and Disorders (CSD).

Clinical Operations:

Oversee and regularly analyze/improve clinic workflow including referral management, scheduling, check-in, check-out, in basket management, supply, and inventory management
Develop and maintain clinical protocols and oversee clinical practice of providers working with implantable technologies, ensuring the highest quality of care and standardization across the practice.
Direct the use of facilities including booth utilization and space allocation.
Develop and maintain scheduling decision trees for the implantable technology program.
Oversee and develop policies and collaborate with other leaders to ensure regulatory compliance.
Manage process for patients to obtain upgraded implant equipment.
Work with implant vendors in accordance with vendor policies and in partnership with Michigan Medicine contracting to purchase, maintain and troubleshoot equipment.
Partner with Hearing Technologies Supervisor, other Audiology Managers, and Audiology Clinical Director, and Administrative Director of CSD to develop strategic goals for the implantable technologies program and align operations of program across all ACUs where implantable technology services are delivered. Provide input for the Audiology Program?s operational plan and translate into section specific strategic planning.
Oversee and develop processes to track patients from initial evaluation through surgery, including working to develop and oversee the process to assign patients to physicians for surgery,
Regularly review processes to ensure on-going compliance with Michigan Medicine operational principles.
Accountable for achieving designated performance metrics and objectives in partnership with Medical Director and Administrative Director of CSD.

Communication and Patient Care/Safety Oversight:

Participate in monthly audiology leadership meetings with other audiology leaders
Share patient satisfaction data with leadership and present data as requested
Address concerns and complaints received through Patient Relations and Clinical Risk, collaborating with leadership as appropriate.
Develop and oversee policies to ensure high levels of patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation
Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements
Develop and oversee policies to ensure safety within the clinic (including physical structure and emergency readiness) and service line.

Financial Responsibility and Fiscal Oversight:

Prepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where needed.
Develop annual section financial plan, identifying cost savings opportunities and track progress and variances to plan.

Leadership and Development:

Actively participate in setting Audiology Program priorities in collaboration with audiology leadership.
Implement/operationalize the program missions and plan within the implantable technologies service line
Act as a resource for items such as troubleshooting, quality improvement ideas, initiatives, and pilots as they relate to the section
Perform annual performance reviews and staff development plans
Manage personnel difficulties/disagreements/miscommunication
Promote provider adherence to applicable policies and standards
Support the mission and principles of the audiology program in the administration of leadership duties
Participate actively and provide data, action planning and other administrative leadership to the Audiology Program operations meeting
Identify opportunities for quality improvement, and carry forward quality improvement including rounding with staff
Implement evidence-based clinical practice within the section and service line.
Develop and implement clinical programs to increase patient satisfaction and improve patient outcomes
Manage training and education for clinical staff
Provide clinical collaboration to lend rehabilitation expertise to research and academic efforts
Other duties as assigned

Clinical Responsibilities

Audiologic and rehabilitative management of patients with implantable hearing devices (cochlear implants and bone conduction devices)
Successful maintenance of a busy clinic schedule at various locations; travel to satellite locations may be expected with this position
Proficient documentation using electronic medical record (Epic) and various audiology-specific software is required
Active participation in case conferences, team meetings, departmental meetings, and outreach efforts.

Required Qualifications*

Doctorate degree in Audiology
Current State of Michigan Audiology License (or eligible)
Able to successfully complete Michigan Medicine provider credentialing
Clinical expertise in implantable technologies, including experience working directly with pediatric and adult cochlear implant recipients
Knowledge of audiology operations
Previous leadership and/or supervisory experience in a health care setting
Excellent verbal, written, and interpersonal skills.
Strong customer service focus
Demonstrated critical thinking skills
Demonstrated excellent work ethic
Demonstrated ability to lead teams to success, working collaboratively across areas and/or roles
Personal characteristics: Intellectual inquisitiveness. Industrious. Attentive and detail-oriented approach. Capacity and disposition to learn from colleagues, being led by standardized clinical protocols that ensure consistent, quality experiences for patients.
Superior collaborative skills used within a care team that includes audiologists, speech-language pathologists, physicians, nurses, allied health professionals, administrators, and support personnel.
Experience with audiometric software and electronic medical records
Experience working in a busy, fast-paced clinical environment
Experience working with technical support staff

Desired Qualifications*

Certificate of Clinical Competence (CCC) is desired
2-3 years of supervisory experience is desired

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.