Join a team recognized for leadership, innovation and diversity
The Solutions and Services Engineer delivers professional services of our Connexo Suite of Applications part our Advanced Metering Infrastructure solution to our customers using a structured services delivery project lifecycle to ensure quality in our delivery. While working closely with the technical support team, this role delivers services requested by our customers to enhance their AMI solution functionalities. Ability to travel approximately 10%.
Key Responsibilities
* Works with customer requirements to propose technical solutions
* Acts as primary technical resource that collaborates with the client throughout the project and partners with the customer to develop requirements and propose technical solutions
* Performs customer system integration planning and implementation
* Ensures network equipment meets customer technical specifications
* Ensures software configurations meet customer technical requirements
* Establishes and monitors system performance, recognizing adverse trends and taking necessary preventative and corrective actions during the implementation
* Performs OTA (Over the Air) devices reconfiguration to enhance system functionality or to resolve device configuration issues
* Develops customized tools and scripts to assist in troubleshooting and resolving technical issues in a timely manner with high quality.
* Works closely with the Level 3 support team to resolve complex issues related to device communications and configuration
* Supports creation of standard best practice procedures for technical elements of the system that are effective and repeatable
* Supports and adheres to company's core values
* Supports and adheres to company's Code of Conduct and Ethics Policy
* Represents company in a positive, professional manner when working with both internal and external customers
* Performs other duties or responsibilities as assigned or required
Additional Skills
* Excellent written and oral communication
* Excellent team player, self-starter with the ability to work unsupervised
* Ability to plan and maintain schedules
* Excellent problem-solving and analytical abilities
* Accustomed to working in an environment driven by high standards for service and system delivery
* Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer needs
* Excellent customer communications and customer service skills
* Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
* Broad technical depth in integration and operation of complex systems
* Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries
* Highly adaptable in a dynamic work environment and changing environments
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
* 1+ years of experience in customer service or professional services working with customers
* 2+ years of experience in working with solutions involving software applications
* 2+ Exposure to debugging and troubleshooting software applications
* 2+ Programming background with exposure to Python, Perl or similar programming languages
* 2+ years of experience with Oracle or/and MySQL databases, and Microsoft Windows Server
WE VALUE
* Bachelor's Degree in engineering, Computer Science, or Information Systems
* Experience in business process definition and design to meet overall business objectives.
* Experience with .NET framework and MultiSpeak systems integration preferred
* Microsoft SQL Server experience
* Experience with electricity/gas/water metering and/or electric utilities a plus but not required
* Experience with process automation for software applications
Additional Information
- JOB ID: HRD251199
- Category: Engineering
- Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
- Exempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
