NOTE: Incumbents are required to work after standard work hours in the After-Hours Program on a rotational basis which includes nights and weekends.

Application Opening: March 11, 2025

Application Deadline: March 24, 2025

Compensation: $ 122,746- $ 156,728 Annually

Classification Specification: https://careers.sf.gov/classifications/?classCode=2944&setId=COMMN

ListID: CBT-2944-X00097

This is a Class-Based Test (CBT) conducted in accordance with CSC Rule 111.

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today but also in shaping the future of San Francisco.

Human Services Agency (HSA)

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under general direction, the Protective Services Supervisor oversees, plans, prioritizes, reviews, and participates in the work of a unit responsible for providing casework management. Initial and continuing assessments, and processing services in various Family and Children's Services Programs.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; and may include additional duties as assigned.

Models accountability by following Federal and State laws and ensures staff are informed about law and policy changes that affect their work.
Consults with staff on case management, case decisions, and court reports; ensures assessments, case plans, and other practices are consistent with the Integrated Core Practice Model (ICPM) and effectively utilizes designated tools.
Identifies and implements tools (e.g., dashboards, data points, charts) to monitor outcomes and measure effectiveness and casework practices.
Demonstrates commitment to the professional development of staff and provides opportunities for staff to gain new knowledge and skills through multiple strategies (e.g., training, coaching, and leadership opportunities)
Meets regularly with staff and stakeholders (e.g., children, families, community members and Tribes) to understand their perspectives; develops consensus and creates a path forward that is sensitive to the varied needs and concerns of all parties.
Holds regular supervision meetings with staff to review casework for fidelity to the ICPM and seeks input and develops solutions for issues that impact the services for children, youth, and families provided by the Agency.
Sets performance standards and supports and motivates staff to achieve performance goals by overseeing workload distribution, skill development, and service quality; initiates performance discussions and appropriate actions needed, using progressive discipline when necessary.
Involves staff in implementation and system improvement by setting unit goals together and communicating them in meetings and supervision.
Assists colleagues, as needed, including overseeing other work units, holding team meetings, and collaborating on case planning.
Assists and covers caseworkers, as needed, to ensure cases are worked on and moved forward in a timely manner.
Provides information to management about staff performance, gaps in staffing and available services, resource needs, or other concerns.
Builds partnerships with community service providers that have cultural ties to families by gathering input from staff and families and identifying new service partners.
Composes correspondence, when necessary, to other HSA staff, community members, other agencies, and others.
Empowers staff to voice concerns and successes and fosters leadership within staff by recognizing and boosting confidence in them.
Addresses concerns/worries and ideas about implementing, supporting, and sustaining ICPM.

How to qualify

For Positions in Family and Children's Services

Education

A Master's Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE); OR

A Master's degree from a two-year counseling program from an accredited school or university. Qualifying counseling degrees from a two-year (2) counseling program includes Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Counseling Psychology; AND

Experience

Two (2) years of experience as a social service case manager in the field of child welfare services.

License, Certification and Conditions

Some positions require possession of an appropriate, valid California Class C driver's license.

Special Requirements

The essential duties of this position require incumbents to:

Drive, usually outside the City and County of San Francisco; to get in and out of vehicles; climb flights of stairs to complete home visits; lift objects weighing up to forty pounds.
A current copy of the driver's license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment. Applicants must possess a good driving record. Violations will be reviewed on an individual basis and may be cause for non-selection or disciplinary action if employed.
Incumbents are required to work after standard work hours in the After-Hours Program on a rotational basis which includes nights and weekends.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise stated.

Verification of Experience and/or Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456 Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification, or may lead to lower scores.

Selection Procedures

Supplemental Questionnaire Evaluation: (Weight= 100%)

Candidates who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination; this exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include, but not be limited to:

Knowledge of: relevant federal, state, local and departmental laws, policies and procedures relating to Adult Services including IHSS, Protective Services and Family and Children's Services; the legal system pertaining to Adult Protective Services and Family and Children

Ability to: coach, organize, and review the work of professional and technical staff; promote good human relations with clients, coworkers, administrators, and community representatives; solve problems and resolve conflicts; make decisions using sound judgment

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Training and Experience Evaluation to continue in the selection process.

Candidate exam responses will be vetted as appropriate using AI use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

What else should I know?

Eligible List/Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications, and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit: https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

* Select the "I'm Interested" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis, by telephone at (415) 557-5241 or by email at carmen.lewis@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.